Privacy Policy

Your peace of mind matters to us

Last updated: January 25, 2026

At Stepmello, we believe your reflections are personal and precious. This policy explains how we handle your information with the same care and respect we put into every part of our app. We've written this in plain language because we think you deserve to understand exactly what happens with your data.

What We Collect

We only collect what's necessary to give you a meaningful experience:

Account Information: Your email address and any profile details you choose to share
Your Reflections: The thoughts, moments, and memories you capture in the app
Audio Recordings: Sound memories you choose to save during your reflection sessions
Usage Patterns: How you use the app (which features, when) to help us improve
Device Information: Basic technical details to ensure the app works smoothly for you

💭 Your reflections stay yours. We never read, analyze, or use your personal journal entries for advertising or any other purpose. They're encrypted and only accessible by you.

How We Use Your Information

We use your information to:

Provide and personalize your Stepmello experience
Sync your reflections across your devices
Send you occasional updates about new features (only if you opt in)
Improve the app based on general usage patterns
Respond to your questions and support requests

What We Don't Do

Let's be clear about what we'll never do:

Sell your personal information to third parties
Share your reflections with anyone
Use your data for targeted advertising
Read or analyze the content of your journal entries
Track your location unless you explicitly enable it

Sharing & Third Parties

We only share information when necessary:

Service Providers: Trusted partners who help us run the app (hosting, analytics) — they're bound by strict confidentiality agreements
Legal Requirements: Only when required by law, and we'll notify you if possible
With Your Permission: If you choose to share a reflection publicly or with friends

Your Choices & Rights

You're in control of your data:

Access: View all the data we have about you anytime
Export: Download your reflections in a standard format
Delete: Remove your account and all associated data permanently
Correct: Update any inaccurate information
Opt Out: Unsubscribe from marketing emails at any time

Data Security

We take protecting your reflections seriously:

End-to-end encryption for your journal entries
Secure, encrypted connections (HTTPS) for all data transfer
Regular security audits and updates
Limited employee access on a need-to-know basis

Data Retention

We keep your information only as long as needed:

Active accounts: Your data stays as long as you use Stepmello
Deleted accounts: We remove your data within 30 days
Backups: Encrypted backups are purged within 90 days of account deletion

Children's Privacy

Stepmello is designed for users 13 and older. We don't knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we'll promptly remove it.

Changes to This Policy

If we make significant changes to how we handle your data, we'll let you know through the app or via email before the changes take effect. We'll always keep the previous versions available so you can see what's changed.

Questions?

We're here to help. If you have any questions about your privacy or this policy, reach out to us at hello@stepmello.com

We typically respond within 1-2 business days.